At Nuance, we strive to ensure you are completely satisfied with your purchase. Please review our return and exchange policy below:
Returns
- Eligibility: Returns are accepted within 3 days of receiving your order.
- Condition: Items must be in their original condition, unworn, and in the original packaging.
- Process: Contact our customer service team to initiate a return. Include your order number and reason for the return.
- Refund: Once we receive and inspect the returned item, a refund will be processed to your original payment method.
Exchanges
- Eligibility: Exchanges are accepted within 7 days of receiving your order.
- Condition: Items must be in their original condition, unworn, and in the original packaging.
- Process: Contact our customer service team to arrange an exchange. Include your order number and details of the item you wish to exchange for.
- Processing Time: Exchanges will be processed once we receive and inspect the original item.
Non-Returnable Items
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Returns or exchanges are initiated after the specified time frames.
If you have any questions or need assistance, please contact our customer service team at contact@nuance-bd.com
Thank you for shopping with Nuance!
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